Account Manager – Chainstack

Chainstack is the leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, NFT, gaming, analytics, and more. The company is looking for an enthusiastic Account Manager to foster long-term relationships with customers, guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities.

📋 Responsibilities include:
– Lead onboarding for new customers, ensuring a smooth and value-driven experience.
– Drive account expansion through upselling and cross-selling.
– Monitor customer health and take proactive action to improve adoption and satisfaction.
– Conduct regular touchpoints and quarterly business reviews.
– Build strong, trusted relationships with stakeholders across customer organizations.
– Document and communicate business and technical outcomes achieved through Chainstack.
– Collaborate with support and engineering teams to resolve issues.
– Coordinate internal resources to ensure customer success.
– Manage renewals and follow up on failed payments.
– Research, verify, and manage subscription renewal data and pricing.
– Work with marketing to develop testimonials, referrals, and case studies.

🔑 Requirements:
– 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
– Interest and understanding of Web3 technologies.
– Experience working with blockchain is a plus.
– Track record of customer retention and growth through excellent service.
– Strong communication and presentation skills, including executive-level communication.
– Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
– Ability to manage multiple projects simultaneously.
– Excellent listening, negotiation, and relationship management skills.

💡 Perks & Benefits:
– Competitive salary in USD.
– Stock options.
– Cutting-edge tech stack.
– Flat structure, no bureaucracy.
– Flexible schedule.
– Global, fast-growing market.
– Diverse, multinational team.