Customer Support Specialist

We are looking for a Customer Support Specialist to join our fully remote team at Tribute — a platform that helps creators monetize their content through Telegram.

In this role, you will communicate with content creators and end users, helping them resolve payment, subscription, account, and platform-related issues. You will work closely with Product, Moderation, Compliance, and Engineering teams to ensure a high-quality customer experience.

We are looking for someone who enjoys solving problems, can work independently, and is comfortable handling a large volume of written communication. Attention to detail, empathy, and strong written communication skills are essential for success in this role.

Responsibilities:

• Handle customer inquiries via chat and ticketing systems.
• Assist users with subscriptions, payments, account access, and platform-related issues.
• Investigate customer cases and identify the root cause of issues.
• • Escalate complex requests to Product, Engineering, Compliance, or Moderation teams when necessary.
  • Maintain a high level of customer satisfaction through clear, accurate, and professional communication.
  • Follow internal processes, policies, and service standards.
  • Document recurring issues and contribute to the improvement of the knowledge base.
  • Provide structured feedback on customer pain points and product issues.
  • Collaborate with cross-functional teams to improve customer experience and operational processes.
  • Participate in quality reviews, training sessions, and team initiatives.

  Requirements:

  Requirements

  • 1+ year of experience in Customer Support, Customer Success, Operations, or a similar customer-facing role.
  • Strong written communication skills and ability to explain complex topics in a clear and concise manner.
  • English proficiency at B2 level or higher (written communication required).
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • High level of responsibility, attention to detail, and ownership.
  • Ability to work independently in a fully remote environment.
  • Customer-focused mindset with empathy and professionalism.
  • Willingness to learn new tools, processes, and product features quickly.

  Nice to Have

  • Experience working in SaaS, FinTech, Payments, Creator Economy, or Telegram-based products.
  • Experience with CRM systems, ticketing platforms, and knowledge bases.
  • Experience handling payment, subscription, or account-related issues.
  • Understanding of content moderation, compliance, or trust & safety processes.
  • Experience working in an international remote team.