Customer Support Representative

Join a lean team of 30 people around the world, dedicated to making buying, selling, and moving crypto easier.

Swapped.com is here to make being on-chain easier.

Our products are live with heavy hitters like Polymarket, Trust Wallet, Brave Browser, and many others to make crypto simpler. We have onboarded 2M + users across 150+ countries to Web3 and handle 100s of thousands of transactions per month.

You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.

What you will do

Customer support: Provide great customer service to our customers and merchants across our different products

Bug reports: Investigate and create bug reports reported by customer’s, and found yourself, to our technical team to ensure a great customer experience

Payment reviews & anti-fraud: Review a small number of orders to protect against payment fraud and suspicious activity

Cross-team collaboration: Liaise regularly with the support team, and the wider company, about any relevant updates or changes, as well as other departments within the company to raise issues or suggestions

Skills & Competencies

English fluency

Great communication and problem solving skills

Strong attention to detail

Proactive handling of issues and tasks

Ability to work independently and remotely effectively

Experience using cryptocurrency

Who you are

2-3 years of experience within customer support or success roles, ideally within fintech, crypto, or a payment service provider environment

Strong attention to detail with an analytical mindset

Proactive team player with a flexible schedule

Great ability to communicate effectively in written and verbal English with colleagues, and customers and external providers

Excels in fast paced working environments without unnecessary processes or bureaucracy

Bonus

Experience with non-custodial crypto models

Experience within start up and/or fast moving working environments

Experience within iGaming

Why choose Swapped.com?

Competitive salary (28,000 to 32,100 EUR year)

Yearly performance-based bonus (1–2 months’ salary)

Yearly company trip with the team, meeting all your colleagues in-person

Fast-paced environment where thought to action doesn’t require dozens of meetings with middle management

A team that rewards results and performance

Work fully remotely or join us in-office in:

St Julian’s, Malta (Coming soon)

Aarhus, Denmark

Vilnius, Lithuania

No corporate BS

How to apply?

Send your CV to careers@swapped.com titled ‘Swapped Customer Service Representative Application’